References

 

The Company

WIENER STÄDTISCHE Versicherung AG (Vienna Insurance Group) is the largest single company of the international insurance group VIENNA INSURANCE GROUP AG (Wiener Versicherung Gruppe), which has its headquarters in Vienna. As an independent company, the company focuses on activities in the Austrian market. WIENER STÄDTISCHE has been supporting its customers for more than 190 years and offers tailor-made insurance solutions for all lines of business.

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The Company

Twinformatics is the IT partner of the insurance companies WIENER STÄDTISCHE Versicherung AG, DONAU Versicherung AG and Vienna Insurance Group (VIG) and has the task of developing and operating their innovative IT solution requirements. It advises the insurance group on the selection of applications, develops specific solutions and ensures their implementation, maintenance and support.

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Alexander Schaffler,
Managing Director Information Technology  Graz

Online Ticket System

Online ticketing systems must be able to support different fares, meet high security standards, check permissions for discounts, be intuitive to use as well as being able to have good performances when under heavy loads. Minor defects can cause major corresponding problems due to the broad range of use when it comes to these systems. That’s why testing and quality assurance measures are of upmost importance even before release.

Support from OBJENTIS

To ensure a smooth start, OBJENTIS was commissioned to design and conduct acceptance tests before the system went live. As a first step, it was necessary to align the different perspectives of the various project participants – including the business department, various service managers of the transport authority and the software supplier – in a workshop. Based on this, suitable test procedures were developed, including functional tests, load and performance tests, and final acceptance tests.

In the functional test, the ticket system and the context programs were subjected to End2End tests. Since routing and tariffing were provided by already existing subsystems, interface tests were of particular importance.

An essential part of the functional testing was complete documentation, which was made available to the supplier immediately after each test cycle, so that problems could be solved quickly.

In live operation, it must be ensured that a very large number of potential customers can access the online system and order a ticket at the same time. Load and performance tests with up to 10,000 simultaneous requests gave the customer confidence about the performance limits of the system.

Finally, OBJENTIS developed functional final acceptance tests, with testing performed by the stakeholders themselves.

Since the overall system went online, it has been operating smoothly and to the customer’s satisfaction.

About the company

Holding Graz bundles multiple service providers within the city. The company spans more than 2,300 employees and is responsible for multiple areas such as energy and water supply, waste management, urban spaces as well as the public transport system of Austria’s second largest city.

Copyright foto: Foto Fischer Graz

Documentation and adaptions of the „bebalance+“ adjustment software to Ottobock-standards

In addition to extensive in-house developments, Otto Bock Healthcare Products GmbH integrates outstanding innovative products from other manufacturers into its portfolio. These include the technologically world-leading, multi-joint bebionic prosthetic hand. In order to provide users with optimal care and to continuously develop the products, these solutions are documented in accordance with Ottobock guidelines, the user interface is adapted to Ottobock standards and the interfaces between hardware and software are revised. In addition, the functionality is expanded; in this case, the Myo Plus control system developed by Ottobock was linked to the new product.
These adjustments require extensive testing as well as documentation. OBJENTIS is proud to have contributed within this highly innovative environment.

OBJENTIS’ contribution: Reverse documentation, testing, function adaptation

The first phase involved code documentation of the purchased software – in the form
of “reverse documentation”. This documentation was a basis for defining further requirements and for developing optimization proposals.

In a second phase, the existing software was revised. On the one hand, regulatory requirements were implemented, and on the other hand, the design of dialogs and information for the user interface was adapted to Ottobock standards. In addition, compatibility was established for Myo Plus, a control system with pattern recognition.

The challenges in this project lay in the high standards for medical products, both for safe functionality and for comprehensive documentation. The various interfaces – such as two different wireless interfaces and support for the Myo Plus pattern recognition control system – had to be described and tested. In this context, due to the complexity of the communication, timing was a particularly sensitive issue.

The company

Ottobock is the world market leader in technical orthopedics: 7000 employees in more than 50 countries worldwide work for this medical technology company, whose research and development designs and manufactures technologically outstanding medical technology products. The conviction that people’s quality of life is closely linked to maximum individual freedom and independence is a guiding principle that significantly shapes the company’s history and guides the development of new products. One focus at Ottobock is the development of mechatronic solutions for the auto-adaptive control of prostheses.

Roman Pfisterer,
Head of Property, Liability, Accident and Legal Insurance Division

The project

DONAU Versicherung, a subsidiary of the Vienna Insurance Group, is working with SAP on a software solution for the administration of insurance contracts that can be used throughout Europe. The goal is a complete software standard that meets all contemporary and future requirements and enables a rapid response to market changes and technical developments. Due to the complexity of the project and in order to reduce the workload of the specialist department, DONAU Versicherung decided to outsource the testing activities.

OBJENTIS offered itself as a competent and flexible partner. OBJENTIS’ know-how was used to qualitatively meet the test concept and the necessary test requirements.

OBJENTIS’ contribution as a competent & long-term partner

  • Test case creation & refactoring: OBJENTIS provided support for test case creation and refactoring of existing test case documents with the goal of restructuring their content and form in order to make them automatable for testing. In addition, reference values were recorded, which served to verify the test cases.
  • Test execution: Manual execution by OBJENTIS was a primary goal in order to reduce the effort required by the business department. The test team’s task was to identify errors and report them to the technical department.
  • Redflag test: In the subsequent redflag test, the test cases of the corrected errors were subjected to a retest.

The company

DONAU Versicherung is Austria’s fifth largest insurance company. It is part of the Vienna Insurance Group. Its approximately 700,000 customers are served regionally, in nine regional offices and more than 70 business and service offices, and thus directly on site throughout Austria . “The DONAU” product range covers all lines of business. In addition to the traditionally well-established property and motor vehicle insurance for private customers, the insurance company also focuses on commercial insurance for SMEs and innovative products in the life and health insurance sector – and all this according to the wishes of its customers. High-quality training and further education ensure the high advisory competence of its employees and make The DONAU an attractive employer. Due to its measures for a better work-life balance, The DONAU was awarded the national quality mark for the successful process “Audit berufundfamilie” and recertified in 2016 and 2019. | donauversicherung.at

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